1. 訂購與付款方式
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Q: 網站以什麼貨幣結算？
- A: 本網站所有商品價格均以港幣（HKD）計算。
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Q: 支援哪些付款方式？
- A: 我們目前只支援以下付款方式
- 電子錢包：PayMe
2. 物流配送與運費
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Q: 提供哪些送貨方式？
- A: 我們主要採用 順豐速運 (SF Express) 配送，可選擇：
- 順豐站 / 順豐智能櫃自取
- 指定地址
- A: 我們主要採用 順豐速運 (SF Express) 配送，可選擇：
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Q: 運費如何計算？有沒有免運費優惠？
- A: 順豐到付，目前沒有免運提供。
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Q: 下單後大約多久收到貨？
- A: 現貨商品於確認付款後 3-4個工作天內寄出。寄出後一般 1–2 天即可到達指定的順豐櫃/地址（公眾假期及颱風/黑雨除外）。
3. 退換貨及售後服務
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Q: 收到商品後發現損壞或寄錯，如何處理？
- A: 請於簽收後 3天 內拍下商品瑕疵/包裹相片，透過社交媒體Messager或電郵聯絡我們，我們將盡快安排補發或換貨。
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Q: 換貨運費由誰承擔？
- A: 若為商品品質瑕疵或本站發錯貨，來回運費由我們全數承擔；若因個人因素（包括但不限於選錯款式/顏色，改變心意 / 不喜歡，已拆封、已使用或已試用，人為損壞或磨損，商品包裝不完整等）申請退貨，本店恕不受理。
4. 賬戶與客服
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Q: 忘記密碼怎麼辦？
- A: 請在登入頁面點選「忘記密碼」，輸入註冊電郵，系統將發送重設密碼連結。
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Q: 如何聯絡客服？
- A: 歡迎隨時透過以下方式聯絡我們：
- Email：support@ruler-eraser.com
- Facebook Messager or IG Message
如有任何爭議，本店保留最終決定權。
1. Ordering & Payment
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Q: What currency are prices displayed in?
- A: All prices listed on our website are in Hong Kong Dollars (HKD).
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Q: What payment methods do you accept?
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A: We currently accept the following payment method:
- E-wallet: PayMe
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A: We currently accept the following payment method:
2. Shipping & Delivery
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Q: What delivery options are available?
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A: We deliver via SF Express. You can choose:
- Self-pickup at SF Stores / SF Lockers
- Designated Address
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A: We deliver via SF Express. You can choose:
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Q: How much is shipping, and do you offer free shipping?
- A: Shipping fees are paid Freight Collect (Pay upon delivery) directly to SF Express. We currently do not offer free shipping.
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Q: How long will it take to receive my order?
- A: In-stock items will be dispatched within 3 to 4 working days after payment confirmation. Once shipped, delivery usually takes 1 to 2 days to arrive at your designated SF Locker or address (excluding public holidays, typhoon signals, or extreme weather warnings).
3. Returns, Exchanges & After-Sales Service
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Q: What should I do if I receive a damaged or incorrect item?
- A: Please take clear photos of the damaged/incorrect item and packaging within 3 days of delivery, then contact us via Messager or email. We will arrange a replacement as soon as possible.
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Q: Who covers the exchange shipping fees?
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A:
- Defective or Wrong Items: We will cover all round-trip shipping costs.
- Personal Reasons: Returns or exchanges requested due to personal reasons will not be accepted. This includes, but is not limited to:
- Selecting the wrong style or color
- Change of mind or personal preference
- Items that have been opened, used, or tested
- Damage or wear caused by human error
- Incomplete original packaging or missing accessories
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A:
4. Account & Customer Support
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Q: What should I do if I forget my password?
- A: Click “Forgot Password” on the login page, enter your registered email address, and a password reset link will be sent to you.
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Q: How can I contact customer support?
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A: You can reach us anytime through the following channels:
- Email: support@ruler-eraser.com
- Social Media: Facebook Messenger or Instagram Direct Message (IG DM)
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A: You can reach us anytime through the following channels:
In case of any dispute, Siugreat Stationery reserves the right of final decision.